• Check water level in tank. Water level must be a minimum of 400mm.
• Check power cord plugged in and turned on.
• Check LED lights are displayed on controller.
• Check power to power point. Can use a portable light or other device to check if power is available at power point.
• Press reset button if warning light is showing.

If you issue can’t be resolved, please get in touch with us.

• Check and clean inlet screen.
• Check overflow line is clear.

If you issue can’t be resolved, please get in touch with us.

This is normal function and is expected. You will lose a small amount of water while it is raining and for a period after rainfall has stopped.

The water can be directed to a drain or similar using 13mm garden hose.

Pump is designed to be almost silent in operation. If you have a noisy pump, please contact Kingspan on 1300 736 562.

• Odour is caused from organic material (leaves and de-bris) in your gutters, pipe work and water tank.
• Clean gutters and debris from roof.
• Upgrade to Grundfos Carbon Filter for Evolution MkIII.
• Add Rain water tank purifier to your tank. Can be purchased from Kingspan or plumbing and hardware stores.
• If problem persist your charged line system may require flushing to remove debris.

If you issue can’t be resolved, please get in touch with us.