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Support

As a Kingspan Water Tank owner, you can rest assured that our dedicated customer service and technical support teams will look after all of your after sale needs.

Call us at 1300 736 562 or email service.au@kingspan.com or fill in the form at the bottom of the page.

Troubleshooting guide

Before you get in touch with us, following some of the advice here might resolve the issue you are experiencing. If you issue can’t be resolved, please get in touch with us.

Pump is not working

  • Check water level in tank. Water level must be a minimum of 400mm.
  • Check power cord plugged in and turned on.
  • Check LED lights are displayed on controller.
  • Check power to power point. Can use a portable light or other device to check if power is available at power point.
  • Press reset button if warning light is showing.

Water overflow from the top of tank when raining

  • Check water level in tank. Water level must be a minimum of 400mm.
  • Check power cord plugged in and turned on.
  • Check LED lights are displayed on controller.
  • Check power to power point. Can use a portable light or other device to check if power is available at power point.
  • Press reset button if warning light is showing.

Water leaking from first flush diverter

This is normal function and is expected. You will lose a small amount of water while it is raining and for a period after rainfall has stopped.

The water can be directed to a drain or similar using 13mm garden hose.

Poor pressure when pump is running

  • Inspect and clean controller filter. Test briefly without filter installed to see if pressure improves.
  • Inspect tank controller connections to house for leaks.
  • Ensure all valve are fully open on inbound and house feed lines.

Pump running continuously

  • Check power cord from pump is plugged into the controller and not the power point on wall.
  • Check no leaking taps, toilet or washing machine connections.

Noisy pump

Pump is designed to be almost silent in operation. If you have a noisy pump, please contact Kingspan on 1300 736 562.

Water smells/bad odour

  • Odour is caused from organic material (leaves and de-bris) in your gutters, pipe work and water tank.
  • Clean gutters and debris from roof.
  • Upgrade to Grundfos Carbon Filter for Evolution MkIII.
  • Add Rain water tank purifier to your tank. Can be purchased from Kingspan or plumbing and hardware stores.
  • If problem persist your charged line system may require flushing to remove debris.