• Urban Water Tank Pumps

          These pumps are suitable for our Urban water tank range only. For rural tank pumps, please contact us for advice.

  • ⚙️3D Water Tank Builder

How Warranty Works

You can find all the warranty information for our product range here. Information such as warranty cover, claim processes, and exclusion are listed here.

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. 

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given by the warranty are in addition to a consumer’s other rights and remedies.

Our range of products come with specific warranty periods and terms:

Tank and Pump warranties can be registered at the Warranty and Registration Page.

AQUAPLATE® WATER TANKS

KINGSPAN WATER & ENERGY PTY LIMITED WARRANTS THE AQUAPLATE® RANGE OF STEEL WATER TANKS FOR AS FOLLOWS:

  • 20 year minimum life prior to perforation due to corrosion, as detailed in the Bluescope AQUAPLATE® product warranty.
  • 10 year construction warranty covering the assembly and sealing of the tank, from date of purchase.

Any failure of the tank due wholly or partly to any of the following causes is not covered by this warranty:

  1. Normal surface weathering including paint fading or non-structural surface tarnishing
  2. Faulty installation of the tank including the base not fully supporting the tank around its whole bottom surface in an even and uniform manner
  3. Mechanical or chemical damage sustained during installation or servicing of the Tank
  4. Storage of any other liquid other than normal rainwater
  5. Damage caused by storm and tempest or any other causes beyond the control of Kingspan Water & Energy Pty Ltd
  6. Failure of the AQUAPLATE® due to direct connection of copper pipe work to the Tank. All copper connections are to be insulated from the tank via PVC or similar pipe work
  7. Failure of the AQUAPLATE® steel via the placement or connection of any aftermarket fittings including screws and brackets.

RAISED GARDEN BEDS

All Garden Beds come with a 5 year structural warranty so you have peace of mind knowing you have invested in a quality feature for your garden. 

WATER TANK PUMPS

Tank WarrantyKingspan EVOLUTION MKIV PUMPClaytech CLA-CXOther C Series Claytech PumpsBianco and DAB PumpsIntegrated Garden Pump System
10-Year Construction Warranty + 20-Year Against Corrosion5-Year Warranty on Pump
2-Year Warranty on Acquasaver
5-Year Warranty3-Year Warranty2 + 2-Year Warranty
(Pump Cover Required For Additional 2-Year Warranty
5-Year Warranty

WARRANTY CLAIM PROCESS

All warranty claims must be made in writing. Kingspan Water & Energy Pty Ltd will assess claims for warranty, and the result of this assessment communicated in writing. Claims for a warrantable fault in a steel water tank will be repaired or rectified within two (2) weeks of Kingspan Water & Energy Pty Ltd receiving the claim.

Kingspan Water & Energy Pty Ltd will not be liable for any injury to persons, damage to property or for any consequential loss or damage due to failure of any Tank. Kingspan Water & Energy Pty Ltd will not be liable for any expense arising due to the claiming of this warranty.